Terms and conditions of sale for factory website




neptunefactoryoutlet.com and the Neptune factory outlet are operated by Neptune (Europe) Ltd, who can be contacted at Neptune, Blagrove, Swindon, Wiltshire SN5 8YG, 01793 427300, and whose registered office is at Minerva House, Lower Bristol Road, Bath BA2 9ET.


These terms and conditions (“Terms”) apply to each purchase of goods made from our factory outlet. We may change or update these Terms from time to time and will publish any changes on this website.


The Neptune factory outlet offers samples, imperfect and discontinued products at reduced prices. Details of each item are provided in the product description on the website and on request.


By making a purchase from our website you undertake that all products ordered are for your own use and not under any circumstances for resale.


These Terms are governed by English law and are subject to the jurisdiction of the English courts.


Product descriptions


We try to ensure that the product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website then we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered.


If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.


Please note that sometimes the colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time.


Your order


All products must be paid for in full at the time of ordering.




Delivery charges are available on request. In the case of an order made by phone or email we will contact you by email as soon as we can confirming your order. We will then contact you again to confirm the date and approximate time of the delivery.


Where the delivery is carried out by our own two man truck team, we will give you a 4 hour time slot during which your delivery is planned and once the truck is on its way to you will try and contact you again to give a more precise estimate of delivery.


Cancellation and returns


Due to the nature of the products, unless your order was made over the phone or by email, we do not accept returns of unwanted items.


If your order was made by phone or email, you can cancel your order within seven working days of receipt of the product and we will refund the cost of the goods and the standard delivery charge for your order. All we ask is that you pay the costs of returning the item, which are £9.95 in the case of courier delivery and £150 for our truck delivery. Unless there is a structural defect in the product delivered to you, we do not accept returns of products notified to us later than seven working days after delivery.




The products we supply to you will be of satisfactory quality, fit for purpose, and as described. Please note that the guarantee that Neptune offers on some of its products does not apply to any products sold through the Neptune factory outlet.


Some of our products are provided with care instructions, and we will not be liable to you for any fault with any product that arises out of your failure to follow the care instructions.


We will not be liable to you for any indirect losses, including any loss of revenue or profits or any other losses that are not reasonably foreseeable at the time your order is accepted (except that these Terms do not limit our liability to you for death, personal injury or fraud).


We will not be liable to you for any loss you suffer as a result of our being unable to comply with our obligations under these Terms because of circumstances beyond our reasonable control.


These Terms do not affect your statutory rights.





©Copyright 2012 Neptune Europe Ltd.